Terms

Last updated 27 October 2026. Plain words on purpose — if something here is unclear, email [email protected].

1. Two things, one door

Your free listing. Hours, photos, menu, description and your place on the map. Free, always. Claiming it costs nothing and never will.

Your loyalty card. Your own card in your customers' Apple and Google Wallet, the scanner, the card designer, spin wheel, competitions, bingo, broadcasts, your customer club and the stats. Every feature is free for up to 50 active customers.

2. What it costs

Plan	Customers	Price
Free	up to 50 active customers per location	$0, no card needed
Unlimited	no limit	NZ$40 a month per location (AU$35 · SG$35 · US$25 · €25 · £20 · CZK 500)

An active customer is someone whose card at your shop took a stamp (or was opened) in the last 6 months. Unlimited is the most you will ever pay for a location. No set-up fee, no contract, and the extras are included on both plans.

3. Going over 50 on Free

• Every customer who already has a card carries on as normal: stamps and rewards, however long they have been away.
• New customers cannot join your card until you move to Unlimited.
• We email you at 40 active customers, and again at 50.

4. Cancelling

Any time, no reason needed. Use the link in any Stripe receipt or invoice email, or email us. Unlimited ends at the end of the month you have paid for; there are no refunds for part months. You then move back to Free, as in section 6.

5. If a payment fails

Unlimited stays on for 14 days while you fix the card. We email you a link to pay with a new card; Stripe does too. Paid in time and nothing changes. Not paid by then and you move back to Free, as in section 6.

6. When Unlimited stops

7. Coming back

Move to Unlimited again any time from your dashboard, at the price in section 2.

8. Promo codes

A code from us is typed once, on the Stripe checkout page, and cannot be combined with another code.

9. Payment and invoices

Payments are handled by Stripe. We never see or store your card number. Prefer an invoice? Email us and we will set that up instead.

10. Your customers' data

The people on your loyalty card are your customers, and you are responsible for them under the privacy law where you trade (GDPR in the EU, UK GDPR, New Zealand's Privacy Act 2020, Singapore's PDPA). We process their details on your behalf, only to run the card and your listing, and never sell or share them. You can ask for your customer list, or for it to be deleted, at any time. Messages on a customer's wallet card stop the moment they remove the card from their wallet. The privacy policy sets out what we hold, where, and for how long.

11. The small print

• Tappl is run by Deplexify, a sole-trader business registered in New Zealand, based in Christchurch. Shops anywhere in the world can use it.
• We may change these terms or prices for new sign-ups.
• We will give at least 30 days' notice by email before any change to a price you are already paying.
• If we ever close the service, you get at least 30 days' notice, and a copy of your listing and your customer list if you ask for it.

Questions: [email protected]